Where are you based?
We currently live and ship BinnacleMate+ products from Virginia, USA. We are shaping up to take our family of four on a one to two year sailing adventure. We currently sail on the Chesapeake Bay area. (check our Instagram to see what we are up to!!)
How long does shipping take?
We do our best to provide quick packaging and shipping of your BinnacleMate+. Once an order is placed, we try to prepare the order within 1 business day. Once packaged, we will ship, within the United States, through Priority Mail. Once mailed we will send you the tracking number and estimated delivery date.
For Overseas Delivery:
We have shipped BinnacleMates+ all over the world, shipping costs will be calculated during your purchase and will be shipped through USPS or UPS as chosen by you. A tracking number and estimated delivery date will be provided.We recommend checking on the shipping tracking number periodically as sometimes packages are held by customs and you have to pick up at your local post office.
What if I need to return something?
No worries! Contact us right away and we'll help guide you through the process.
Send us an email: firstname.lastname@example.org and we will get back to you as soon as we can.